Returns and Exchange



You can cancel unshipped items by e-mailing us at

30-Day Money-Back Guarantee With FREE RETURN SHIPPING

We want you to be absolutely satisfied with your purchase. If you’re not, you may return any product within 30 days. You can either exchange it for a different product or we’ll refund your money — it’s totally up to you. Just contact us for a return authorization number ( or 303.872.6285), make sure the product is in like-new condition, and pack everything (including remote, owner’s manual, power cord, etc.) securely in the original packaging. We’ll even pay for the return shipping.*

*Items that are specially delivered, such as some larger televisions, floorstanding speakers and furniture, are not included in this offer. If a product is defective or damaged, however, there is no charge for returning it, and there is no re-stocking fee as long as all of the original equipment is complete and returned in good condition.

Credit Or Exchange — 30 Days

You may return merchandise for credit toward a future purchase or exchange for another item any time within 30 days of purchase. You may contact us by e-mailing us at We will notify you of your credit or exchange, via e-mail, once we have received and processed the returned item.

30-Day Price Guarantee

If within 30 days of your pruchase you find the same product advertised for less (from an Authorized Internet Dealer), we’ll refund the difference. Just contact us at or 604.542.0904


These policies do not apply to commercial or contract sales, which are subject to the terms of the contract. Installed equipment may not be returned for refund, credit or exchange, except by agreement of the Webmaster and payment of a restocking fee. You may contact us by e-mailing us at We will notify you of your refund credit or exchange, via e-mail, once we have received and processed the returned item..